Designed to spread a culture of excellence in performance throughout the Group, the Performance & Leadership Management (PLM) process enables the evaluation and channeling of individual and organizational results, aptitudes and behaviors, giving individuals responsibility for and involving them in their own development. Starting with top management, at the beginning of the year each manager shares objectives and potential development initiatives with their staff to promote their professional growth. At the end of the year, each individual is evaluated on their performance (i.e., achievement of business objectives) and leadership (i.e., the ability to lead change, manage people and work as a team). Upon completion of this process, the appraisal places the employee on a nine-square grid. During the year, each individual concentrates on achieving specific objectives, reviewing them regularly to ensure a clear idea of their progress. Toward the end of the year, each manager meets individually with staff members to share the results achieved. Through continuous dialog, PLM strives to establish open, two-way communication.